dead letter office #17
it's been a while since i've run one of these found items. if you're new to them you can read the first one for an explanation of where they come from. today's item (un-edited by me) pits an obvious language barrier against some possibly confusing transaction policies:
Dear Mr/Mrs,
Hope you will be fine and in good health. Nearly month ago I went to internet and looking for online ticket and I purchased an online ticket from hotwire because they send me confirmation email on 03-15-04 (shown in my email account on page 7), which is attached with my letter. Now I received a statement, which shows that price line also charged me $150.65 dollars. I gave them a call and they initially told me that they send me confirmation email but when I gave them a proof then price line guys told me that you did not read our terms and conditions, which shows that “do not rely on price line confirmation emails”. I bought a ticket from hotwire as they send me confirmation email. And I never expect from price line that they will also charge me without any reason. Along with that I am not very well versed with computer but I know that I gave them all my information and cellular phone etc. I would be grateful to you if you consider this matter seriously and refund $150.65 dollars back to my account. I am sending you copy of bank statement of last month, a proof emails which I received from the last three months and also the confirmation email from hotwire.
Regards
Comments
along with an email or two, it seems like some articles may have been lost when the above letter was composed.
Posted by: marc b. | November 17, 2004 04:40 PM